I went online and found an advertisement for a free resume builder as I needed to turn in a resume the next day for a job posting. So, I built the resume and then couldn't print or download it until I entered my credit card and was charged a small fee.
I was uncomfortable with that but it was late and I already spent time building the resume. The site does have some very nice features and specific help that tailors skills to job titles. However, I was totally unprepared for the $34.90 charge that hit my Discover card. It turns out that this would be billed monthly until I cancelled it.
However, I never authorized or ordered this service. I created a username and password for a free resume building site. I should have realized something was wrong when I was charged the minimal fee to download the resume. So, I called the company and they are going to reverse the charges.
I am so happy that they will reverse the charges; however, it has not happened yet. It should happen within the next week, I was given a number that confirmed the charges will be reversed. I gave some feedback that if the service was not advertised as free on the search engine and the $34.90 a month charge was clearly stated and had to be paid prior to spending a lot of time building the resume, then I would have known my card is being billed. So, you are offered a trial period and supposed to cancel the service if you do not want it.
It is misleading because I had no reason to read the e-mails because I thought I was done, I had the resume. So, in my opinion, the site should give an overview of the services and build value. The company is relying on the fact that most people will not be aware that their card will be billed and may not cancel the service. Granted, I would probably not have used the service if I had to pay $34.90 upfront, so, maybe something structured like, pay $9.99 for a week, no "free trial" or "hidden automatic renewal" it was not clear that the card would be charged $34.90 and how can you cancel something that you did not order?
It would be better to charge a weekly fee up front and then not let the customer back in until they pay another fee when the time is up. That way, there are no surprises. Most people go in because they need a resume fast. They don't need the service month after month.
Maybe in a few week, they may need to go back in and modify the resume, so they can pay another fee and maybe make a second resume. More of an "On - Demand" rather than an automatic renewal that renews something that was never ordered. My problem isn't with the service, it is with how it is marketed. So, I am going to call back to suggest this idea of pay on demand, a smaller fee as needed.
I hope that I truly do get my fee back because I never signed up for auto renew if you don't cancel; I never ordered it so how can it auto renew and how can I cancel something I never ordered?
It is this part that is upsetting and doesn't feel fair.
Product or Service Mentioned: Resume Now Resume Writing.
Reason of review: Order processing issue.
Monetary Loss: $35.
Preferred solution: Full refund.
I liked: Easiness of resume building, Ease of resume options.
I didn't like: Fine print gimmicks, Being scammed.