New York, New York
Not resolved

I tried to cancel my account, but on the final page the "cancel my subscription" button is intentionally non-functional, while 3 options for continuing payments are available. The only thing you can click without committing to more payments is a button to chat with a bot, and they try to get you to stay.

The bot took literally 20 minutes to "get me a confirmation number" and would not confirm that he cancelled my account.

This is all a stalling tactic so that you give in, or run out of time, and select one of the continuing payment options. Very shady business practice.

The service was not even useful to begin with, and people only really have use of the site for about a month. That's why they rely on a one-month free subscriptions with continued payments thereafter.

Product or Service Mentioned: Resume Now Account.

Reason of review: Problems with payment.

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